Politique de remboursement

🔄 Return & Refund Policy

Effective Date: 10/31/2024
Thank you for shopping with Magneshes. We hope you love your purchase, but if you're not completely satisfied, we're here to help.

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1. Returns

Due to the nature of our products (personal beauty items), we only accept returns under the following conditions:

• The product must be unopened, unused, and in its original packaging.

• The return request must be made within 7 days of delivery.

• We reserve the right to reject returns that do not meet hygiene or resale standards.

➡️ To request a return, please contact us at contact@magneshes.com with your order number and a photo of the item.

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2. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

• If you receive a refund, the return shipping fee may be deducted (unless the product was damaged or incorrect).

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3. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with:

• Your order number

• A clear photo of the damaged or incorrect item

We’ll send a replacement or issue a full refund — no return needed.

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4. Exchanges

We currently do not offer direct exchanges. If you want a different item, please return the original and place a new order.

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5. Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Opened or used beauty products (including eyelashes)

• Sale or clearance items

• Gift cards or downloadable content

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6. Questions?

We're here to help.
📧 Contact: contact@magneshes.com
🌐 Website: https://www.magneshes.com